Privacy policy

01Data we collect

Account data: name, business name, email address, phone or WhatsApp number and login credentials when you register for a Service.
Business data: products, prices, stock, transactions, members, shipments and other content you or your staff enter into the Services.
End-customer data: when merchants use our Services, they may process data about their own customers, such as names, phone numbers, purchase history, loyalty points and delivery addresses.
Technical data: device type, browser, IP address, app version, crash logs and usage events that help us keep the Services secure and reliable.
Communications: messages you send us by email, WhatsApp or other channels.

To provide, operate and maintain the Services, including syncing data across devices and outlets.
To process payments and subscriptions and to send invoices and service notices.
To respond to support requests and communicate about updates, security or changes to these terms.
To detect, prevent and investigate fraud, abuse and security incidents.
To analyse aggregated usage so we can improve features and performance.
To send marketing messages only where you have agreed. You can opt out at any time.

When a merchant uses Makasee to manage its own customers’ data (for example loyalty members or shipment recipients), the merchant acts as the data controller and Makasee acts as the data processor.
We process that data only according to the merchant’s instructions and for providing the Services. Merchants are responsible for having a valid legal basis and for informing their customers.
End customers who want to access, correct or delete their data should contact the merchant first. We will help merchants fulfil those requests.

Infrastructure and hosting providers, such as cloud servers, databases and email or messaging delivery.
Integrations you enable, such as Shopify, couriers, payment providers or WhatsApp messaging providers. Their own privacy policies also apply.
Professional advisers and authorities, where required by law, regulation or a valid legal request.
A buyer or successor in the event of a merger, acquisition or restructuring, subject to this policy.

We use industry-standard safeguards including encryption in transit, access controls, activity logging and regular backups.
Data may be stored on cloud infrastructure located inside or outside Indonesia. Where data is transferred abroad, we apply safeguards required by UU PDP.
We keep personal data for as long as your account is active and as needed to meet legal, accounting and dispute-resolution obligations, after which it is deleted or anonymised.
If a personal data breach occurs, we will notify affected parties and the relevant authority within the time limits required by law.

Access and obtain a copy of your personal data.
Correct inaccurate or incomplete data.
Request deletion or restriction of processing, subject to legal retention requirements.
Withdraw consent you previously gave, without affecting earlier processing.
Object to processing and lodge a complaint with the competent authority.
To exercise these rights, email support@makasee.io. We may need to verify your identity first.

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The contact form on this website does not store your message. It opens WhatsApp or your email app with your message pre-filled.

The Services are intended for business use and are not directed at children. We do not knowingly collect personal data from children without appropriate consent from a parent or guardian.

We may update this policy from time to time. The “last updated” date at the top shows the latest version. Material changes will be announced in the Services or by email.